An interesting and most important question for businesses would be
Is your business ready for Cloud Computing, SOA, SaaS?
Does Web services or over the air service (shall detail this term more further in this post) mean anything to your business?
Is your business mature enough to tread a different path?
More questions like this come up to mind as I think more on this.
Before I analyse the back ground to these questions, let me explain over-the-air service
By Over-the-air-Service could be any service that a customer wants can be Requested or Serviced just over the air. Services like Customer Care Call center, SMS based services, Web services all can be considered into this one term. Basically any service that a customer of your business needs should be addressable through Over-the-air-Service.
Over-the-air-Service, whats about it?
With todays technological advancements, there are several ways that a person likes to communicate. With wi-fi and 3G networks gaining ground, there are new avenues for communication. Rather addressing it one by one, businesses need to rethink on the service delivery model considering the various communication modes that the customer prefers to use than the conventional telephonic/email/web request pattern. You should be ready to accept a tweet, wall posting, scrap, cloud requests, automated voice requests.
The essence of SOA or SaaS or Cloud Computing is evolution of the business and its processes, with potential widespread impact across the organization -- even to the point of potential reorganization of personnel resources to receive and deliver the service to customers.Businesses need to rethink on their delivery competencies based on this and have to make changes accordingly. If only your business is ready for this change then can you assume that you can take full advantage of cloud computing. There is lot more to add to this over-the-air-service and lot more to be fine tuned for this approach. But essence of this would be to reach out to the customer in whatever fashion he prefers rather than whatever fashion you can afford. thisis a pragmatic shift in running the business and hence the need for analyzing whether you are ready for it. Of course maintaining a website through or putting a shopping cart can be done through Clouds/SOA, but you won't reap the full potential of this technological advancement.
With little back ground on over the air service, if you look at what and all could be possible by this over-the-air-service, then it is really limitless. You could/would be able to do whatever you wanted to do for your business through IT. Thats the essence of it. If you ask, is Cloud Computing the ultimate solution, then its not. Could computing helps the heterogeneous IT environment much more than any other form of implementation. By this you could cut costs, experiment with your infrastructure more often, thereby expanding your business's IT limits. you can have multiple clouds co-existing with your existing infrastructure much more seamlessly than any other implementation you could have carried out in early days till now.
Further to this there is this new emerging aspect of cloud computing called cloud sourcing. Ypu could read more about it here http://en.wikipedia.org/wiki/Cloudsourcing
Signing off for now...
cheerz,
Sadagopan.
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